Refund Policy

Last Updated: October 10, 2024

At getnayi, we strive to ensure your complete satisfaction with every purchase. If you're not entirely happy with your order, we're here to help.

14-Day Refund Policy

You have 14 calendar days from the date of delivery to request a refund for your purchase. To be eligible for a refund, your item must meet the following conditions:

• Item must be unused and in the same condition that you received it
• Item must be in its original packaging with all tags and labels intact
• Item must include the original receipt or proof of purchase
• Item must not be a non-refundable product (see exclusions below)

Refund Process

To initiate a refund, please follow these steps:

1. Contact our customer service team at contact@getnayi.com with your order number and reason for refund
2. Our team will review your request within 24-48 hours
3. Once approved, you'll receive instructions on how to return the item
4. Pack the item securely in its original packaging
5. Ship the item back to the address provided by our team

Refund Timeline

Once we receive your returned item, we will:

• Inspect the item within 2-3 business days
• Process your refund to the original payment method within 5-7 business days
• Send you an email confirmation once the refund has been processed

Please note that depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to reflect in your account.

Non-Refundable Items

The following items are non-refundable:

• Perishable goods (food, flowers, etc.)
• Personal care items (cosmetics, intimate or sanitary goods)
• Downloadable software or digital products
• Gift cards or vouchers
• Items marked as "Final Sale" or "Non-Returnable"

Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately at contact@getnayi.com
• Provide photos of the damage or defect
• We will arrange for a replacement or full refund at no cost to you
• Return shipping will be covered by getnayi

Partial Refunds

In certain situations, partial refunds may be granted for:

• Items with obvious signs of use
• Items not in their original condition or missing parts
• Items returned more than 14 days after delivery

Late or Missing Refunds

If you haven't received your refund yet:

1. Check your bank account again
2. Contact your credit card company (it may take time for the refund to post)
3. Contact your bank (processing time varies)
4. If you've done all of this and still haven't received your refund, contact us at contact@getnayi.com

Exchanges

We currently offer exchanges only for defective or damaged items. If you need to exchange an item for the same product, contact us at contact@getnayi.com.

Contact Us

If you have any questions about our Refund Policy, please contact us:

Email: contact@getnayi.com
Location: Bangalore, Hyderabad